All cancellation requests must be in writing, and can be submitted via email to customerservice@realestateIq.co or through the customer service portal at https://realestateiq.me. Cancellation requests that are not received before noon (12 pm, CST) of the business day prior to the scheduled billing date may result in a $15 administrative fee. Cancellation requests that come in after the billing date will be effective on the next month’s billing date.